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Data Deletion Instructions

Last Updated: 2 july 2025

At NeoGraft Hair Clinic and our e-commerce platform store.myneograftindia.com, we value your privacy and data security. This page explains how users can request deletion of their personal data that may be collected through our website, WooCommerce store, or Meta (Facebook / Instagram) integrations.

1. What Data We Collect

When you interact with our website, place orders, or connect via Meta (Facebook/Instagram) ads or messages, we may collect:

  • Name, phone number, email address, and shipping/billing details

  • Order and payment history (processed securely via payment gateways)

  • Communication records (WhatsApp, Messenger, or email inquiries)

This data is used solely to fulfill your orders, provide customer support, and share product or service updates with your consent.

2. Requesting Data Deletion

If you wish to delete your data associated with store.myneograftindia.com or any connected Meta app, please follow one of these steps:

Option A — Email Request

Send an email to neograftoffice@gmail.com with the subject line “Data Deletion Request”.
Include:

  • Your full name

  • Registered phone number or email

  • Order number (if available)

  • A clear statement that you want all your personal data deleted

Option B — Contact Form / Phone

You may also reach us directly at +91-9041999199 or submit a request through our contact form on the website.

Upon receiving your request, we will verify your identity and delete all associated personal data from our systems (WooCommerce records, CRM, and communication logs) within 7 working days, except data required to comply with legal or accounting obligations.

3. Third-Party Services

Please note that certain data (such as payment details, Facebook messages, or WhatsApp chats) may also be stored on third-party platforms. You may need to contact those providers directly to remove such data.

4. Contact Information

NeoGraft Hair Clinic
SCO 3009-3010, Sector 22-D, Chandigarh – 160020
📞 +91-9041999199
📧 neograftoffice@gmail.com
🌐 store.myneograftindia.com

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